Refund policy

Our Guarantee

We stand behind the quality of our MeshSmith devices. If you receive a device that is clearly showing signs of defects or malfunction, we are committed to working with you to resolve the issue promptly.

Defective Items

In the event of a manufacturing defect or hardware failure upon arrival:

• Please contact us immediately via our Discord or support email.
• Provide a detailed description of the issue and photos if applicable.
• We will troubleshoot with you to determine if the unit is defective.
• If deemed defective, we will arrange for a replacement or repair.

Returns Process

If you wish to return a non-defective item:

• Returns are accepted within 30 days of purchase.
• The item must be in its original condition.
• Return shipping costs are the responsibility of the buyer.
• We recommend using a trackable shipping service.

Contact Us

To initiate a return or report a defect, please reach out to our team on Discord.